1.) I accept Paypal only. Please pay for your item within 3 days. If no payment is received within the 3 days, the transaction will be canceled.
2.) I do shipping 3 times a week. All orders would be shipped within 3 business days from Seoul (South Korea). Business days in South Korea is from Monday to Friday. I do not count weekends as business days. In the event of any shipment delay, buyers will be informed immediately. Please kindly keep in mind the time difference between South Korea and your country.
I am using the South Korea Standard International Airmail for delivery. This method does not come with tracking numbers. South Korea Post is reliable. 99% of my customers got their items within 12 to 14 days but some may receive within 16 days. You can opt for Registered shipping which comes with tracking numbers but costs more, please ask me for a quote.
If you need faster delivery, please let me know. I can send your items via SpeedPost or FedEx. Please bear in mind that it can be a very expensive method to ship. I can give you a shipping quote instantly if you would like to know.
I cannot control the postal, weather or even strike situation in other countries. I would only refund if the address is not written correctly. I always take pictures of all the packages I ship as proofs of shipments.
If you have not received your item by the 14th day after shipping notification, please contact me as soon as possible. I always take non delivery item cases very seriously and always do my best to rectify the problems.
3.) Your satisfaction is very important. Please message/email me within 3 days of receiving item if you have any concerns. All refund, return or exchange requests must be made within 3 days. After 3 days, I would not accept any request for exchange or refund.
4.) If you have any other inquiry, please do not hesitate to message me. I check my messages/emails often and I would response within 24 hours.